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Frequently asked questions (FAQ)

  1. What payment methods does MIKFY accept?
  • We accept a variety of payment methods including credit and debit cards (Visa, MasterCard) and PayPal.
  1. Is online payment secure on your website?
  • Yes, we use advanced encryption technology to keep your payment information secure. Your confidential information is securely protected.
  1. Which countries does MIKFY serve?
  • MIKFY delivers to the CIS countries, Europe, the Middle East and Africa, as well as to other countries of the world.
  1. How much does delivery cost?
  • The cost of delivery depends on the weight of the parcel and the region of delivery. When placing an order, you will be able to see the exact shipping cost calculated based on these parameters.
  1. Can I track my order?
  • Yes, once your order has been submitted you will receive a tracking number which will allow you to monitor the delivery status.
  1. How quickly are orders processed?
  • Orders confirmed before 12:00 pm Seoul time are processed the same day. Orders placed after this time will be processed the next business day.
  1. Is it possible to change the delivery address after placing an order?
  • Changing the address is only possible before the order has been shipped. Please contact our customer service as soon as possible if you need to change your address.
  1. What to do if the goods arrive damaged?
  • If you receive a damaged item, please notify our customer service immediately. We will arrange the return or exchange of goods in accordance with our returns policy.
  1. What are the delivery times?
  • Standard shipping takes 5 to 10 business days and Express shipping takes 3 to 5 business days, depending on your location.
  1. What happens if I am not at home during delivery?
  • If you are absent, the courier can leave the parcel with a neighbor or return it to the warehouse for redelivery. You should contact the delivery service for details.

If you have any questions, please do not hesitate to contact support by email madeinkoreaforyou@gmail.com or by phone +82-10-9093-0956. We are always happy to help you!